Shipping Policy

BORN OUTSIDE ITALY

The delivery cost is based on your location and the selected delivery service and will be displayed at checkout.

We ship using Aramex and Quiqup in the UAE and DHL internationally. The available delivery service, cost and estimated delivery time is based on your location and will be displayed at the checkout.

The estimated delivery time is based on your location and selected delivery service and will be displayed at checkout.

We offer different delivery service:

  • UAE: Free next day delivery 4 hours delivery option charged extra, 40 AED (available in Dubai only for orders received before 3pm, Monday to Friday)
  • GCC: Free 2-3 business days delivery 

Once your order is dispatched from BORN OUTSIDE ITALY warehouse in Dubai, you will receive email confirmation with your tracking number and a more exact delivery date. Our warehouse only operates during business hours, Monday to Friday.

Please note that during busy periods (e.g. sale), deliveries may take a little longer than usual.

Occasionally, tech system updates or unforeseeable events, such as extreme weather conditions, may temporarily affect our delivery services, resulting in changes to our dispatch/delivery times. We will, however, always work hard to minimise these changes as much as possible.

Once your order is dispatched from our warehouse, you will receive email confirmation with your tracking number. If you haven’t received an email, we suggest checking your spam filter. If you are still unable to find your shipping confirmation email, please contact our Customer Service team via any of the following channels, available Monday to Saturday from 9AM-6PM UAE time.

Our current response time is around 24 hours.

If you have not received your order within the expected delivery time, please contact our Customer Support Team within 30 days from the date the order was placed. After this 30-day period, we are not able to claim any lost orders.

 Although BOT is strongly committed to delivering in the timelines estimated in our order confirmation or displayed on our website or above, delivery timelines are estimates only. Order delivery may face delays during promotional activity or sale season. BOT reserves the right to impose a re-delivery charge where your order is not accepted at the address supplied to us on the confirmed date of delivery.