Shipping Policy

Shipping is free on all orders, worldwide.

We ship using Aramex and Quiqup in the UAE and DHL internationally. The available delivery services and the estimated delivery time are based on your location and will be displayed at checkout.

We offer the following delivery services:

  • UAE: free next-day delivery. A 4-hour delivery option is available in Dubai only, for orders received before 3pm, Monday to Friday.
  • GCC: free delivery in 2–3 business days.
  • Italy and UK: free delivery in 4–5 business days.
  • Rest of the world: free delivery in 4–5 business days.

Once your order is dispatched from the Born Outside warehouse in Dubai, you will receive an email confirmation with your tracking number and a more exact delivery date. Our warehouse operates during business hours, Monday to Friday.

Please note that during busy periods (e.g. sale), deliveries may take a little longer than usual.

Note 1: When ordering from the United Arab Emirates, Kuwait, Qatar, Italy and the UK, all additional charges such as VAT/tax and duties are included in the price. When ordering from KSA, Bahrain and Oman, VAT and customs duties will be added at checkout. When ordering from any other country, prices exclude VAT/tax and duties, which are payable on delivery. Prices also exclude costs for physical inspection at customs in countries where this is required. Please note that we cannot undervalue orders or mark them as a gift.

Note 2: Occasionally, tech system updates or unforeseeable events, such as extreme weather conditions, may temporarily affect our delivery services, resulting in changes to our dispatch/delivery times. We will, however, always work hard to minimise these changes as much as possible.

Note 3: Although Born Outside is strongly committed to delivering within the timelines estimated in our order confirmation, on our website or above, delivery timelines are estimates only. Orders may face delays during promotional activity or sale season. Born Outside reserves the right to impose a re-delivery charge where your order is not accepted at the address supplied to us on the confirmed date of delivery.

Note 4: If you have not received your order within the expected delivery time, please contact our Customer Support Team within 30 days from the date the order was placed. After this 30-day period, we are not able to claim any lost orders.

If you need any help, please contact our Customer Service team via any of the following channels, available Monday to Saturday from 9AM–6PM UAE time:

Our current response time is around 24 hours.

For more answers about delivery, duties and returns, see our FAQs.